Customer Help Center

Search our website or read answers below.

Frequently Asked Questions

All About connectRN

connectRN is an app made for nurses and healthcare facilities to solve today’s staffing problems. Nurses use our app to find and apply for open shifts at any of our partner facilities, and facilities use connectRN to schedule, find, and recruit nurses to work these shifts.

We work with all types of healthcare professionals:

  1. RNs
  2. LPNs
  3. CNAs
  4. Techs
  5. Assistants
  6. GNAs
  7. And more!

On the facility side, we’re able to work with any healthcare facility that staffs nurses. This can range from long-term healthcare providers, all the way up to major chain hospitals. Our software scales to any size of facility and will always provide high-quality talent when you need it most.

We get this question a lot. We are not a staffing agency. We are a staffing platform designed to make it easier for nurses and healthcare facilities to work directly with one another.

We are currently staffing in two major markets: the Boston and Baltimore areas. However, we’re expanding rapidly, and just because we don’t have any enrolled healthcare facilities in your location yet doesn’t mean you shouldn’t sign up. In fact, the more nurses who sign up, the faster we can bring on healthcare employers in your location!

Absolutely. We work with all kinds of clinical staff. Here are just a few:

  1. RNs
  2. LPNs
  3. GNAs
  4. CNAs
  5. Techs
  6. Assistants
  7. and more!

Don’t hesitate to use our website’s instant messenger service to ask any questions you might have. Click the “Chat” icon in the lower right corner of our site to send us a message.

We recommend creating a profile here. After your profile is approved, we’ll grant you access to our app, which is available for iPhones and Androids. From there, you can start picking up shifts whenever you like! If you’d like further assistance getting started, visit our Contact Us page to see all the ways you can connect with us.

Verification & Employment

At connectRN, we take background checks, onboarding, and training very seriously to ensure the best work experience for you and the best care for your patients. As a result, there is a brief waiting period before you are officially enrolled to work. Many applicants are able to start working in as little as 48 hours.

There are a few different things we need to check before you’re ready to rock. The majority of the verification process is reviewing the documents you are required to provide upon sign up; things like nursing license, location, drivers license, job history, your specialties and skills, and your CPR and ACLS certifications.

Yes. Although you are working in other facilities, you are still an employee of connectRN. When you complete a shift, your paycheck will be issued by connectRN.


We’ve made it simple to join our network. We work with a wide variety of healthcare facilities and providers – from major hospital systems to independent senior care centers – so you can rest assured we can solve your staffing challenges.

To get signed up all you have to do is send a quick note and request a bit of information from one of our stellar teammates, Brad Ruzicka. He can handle any questions you might have and he’ll act as your guide to getting set up. Or, you can schedule a demo here.

Totally! You can contact Brad Ruzicka or use our Contact Us page to get a 1-on-1 demo. It shouldn’t take longer than 15 minutes of your time to show you our platform and the solutions we have to any staffing challenges you may face.

Absolutely – we work with all types of healthcare providers of many different sizes. Whether you’re a small long-term healthcare facility or a massive hospital chain, our solution scales and provides the same benefits to everyone! If you are already working with any staffing providers you’re more than likely the perfect fit for connectRN.

Good news: the software is always free! You only pay for the shifts you book. Our per-shift upcharge is simple and affordable, and on average is ALWAYS cheaper than using other staffing agencies. In fact, connectRN can save you as much as 50% on labor costs over staffing agencies.

You could continue juggling multiple staffing agencies that are charging you an arm and a leg. Or you could make the switch to connectRN: the revolutionary solution that gives you the power to instantly manage all your staffing needs AND significantly lower your labor costs (versus staffing agencies and overtime). We’re so sure you’ll love us, we’ll give you your first 3 shifts FREE! To see how connectRN can cure all your staffing headaches, visit our healthcare facilities section, use our instant message using the “chat icon” in the lower right-hand corner of your screen, contact us to speak to a specialist, or request a quick 15-minute demo now.

Have more questions?

Whether you have a question about our services, need assistance or just want to talk, we want to hear from you.
Contact our support team.